Content moderation should always be seen as a holistic solution to the content publishing process. By keeping a close eye on all content that is published, publishers can help ensure that their sites remain safe and enjoyable for all users. However, content moderation gaps can still occur, which can leave certain content unprotected and open to abuse.
There are several reasons why content moderation gaps may occur. One of the most common causes of these gaps is that content moderation initiatives can be very time-consuming and resource-intensive. Most content moderators are expected to view thousands of pieces of content every day, and yet their decisions on whether or not content should be removed need to be quick and accurate. The content moderation process can be modified to address these issues through the use of content moderation tools. These content moderation tools help automate the process of spotting and filtering toxic content which can be harmful for your website and your loyal audience.
When content moderation tools are not used, content moderators often have to rely on their own judgement and personal assessment of content content. This can be a time-consuming practice which will usually result in content moderators missing some content, and sometimes even approving content which should have been flagged as inappropriate.
Using content moderation tools also helps to mitigate the potential for repetitive attacks on your website. Without proper measures, spam and abusive content can be posted in content moderation review queues, resulting in a high number of false positives that content moderators have to sort through. Tools such as these can help content moderators avoid future content moderation gaps and help publishers build better communities online.